App Privacy Policy

App Privacy Policy

Introduction

Welcome to the URBAN DOOR service app (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, share, and protect information through our mobile application, URBAN DOOR (the “App”).

By using the App, you agree to the terms described below. If you do not agree, please do not use the App.

Information We Collect

📌 A. Personal Information

1. Name – For user identification and personalization
2. Email Address – For authentication and communication
3. Address – For service fulfillment and delivery
4. Phone Number – For user authentication, communication, and service alerts

📌 B. Financial Information

1. Purchase/Service History – To manage bookings and payment records

📌 C. Location Information

1. Approximate Location – To suggest nearby services and improve user experience
2. Precise Location – To assign the correct technician and enable real-time tracking

📌 D. Photos and Videos

1. Photos – For profile images or service-related verification

📌 E. App Performance and Device Information

1. Crash Logs – For debugging and performance improvement (via Firebase Crashlytics)
2. Diagnostics – For improving app stability and performance

📌 F. Device or Other IDs

1. Device or Other IDs – Collected via Firebase for analytics and performance monitoring
2. Advertising ID – Used only for performance tracking (via Firebase)

How We Use Your Information

✅ Provide and improve app functionality

✅ Authenticate users and secure accounts

✅ Deliver services to the correct location

✅ Communicate about orders, updates, and promotions

✅ Debug and enhance app performance

✅ Prevent fraud and misuse

✅ Track usage and improve experience (using Firebase Analytics)

How We Share Your Information

We do not sell your data to third parties. We share only with trusted services:

1. Firebase – Authentication, crash reporting, analytics
2. Payment Gateways – Secure payment processing
3. Google Analytics – App usage analysis

Data Security

✅ Data is encrypted in transit using HTTPS

✅ Secure storage with restricted access

✅ Regular security audits to prevent unauthorized access

Data Retention and Deletion

We retain data only as long as necessary for services or legal obligations.

To request data deletion, email urbandoorservices@gmail.com with your account details.

Upon deletion:

✅ Personal information is removed from our systems

✅ Financial/order records may be retained as required by law

User Control and Consent

✅ Update personal info via app settings

✅ Disable location sharing in your phone settings

✅ Uninstall the app at any time to stop data collection

Use of Third-Party Services

We integrate with:

1. Firebase – Authentication, crash reporting, analytics
2. Google Analytics – Usage tracking
3. Payment Gateways – Secure payment processing
4. Each service follows its own privacy policy and complies with Google Play requirements.

Data Collection for Advertising

Advertising ID is used only for app performance monitoring.

We do not use your data for third-party advertising.

Children’s Privacy

Our app is not intended for children under 13.

We do not knowingly collect personal data from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated in-app or by email.

Contact Us

For privacy-related questions or concerns, reach us at:

Company Name: URBAN DOOR

📧 Email: urbandoorservices@gmail.com

📞 Phone: +91 91166 71966

🌐 Website: https://urbandoor.co.in/

🏠 Address: Bhiwadi to Kapriwas bypass road, Opposite Casa Romana Society, Rajasthan

👉 By using this app, you agree to this Privacy Policy.

👉 If you do not agree, please uninstall the app and contact us with any concerns.