Cancellation & Refund Policy

Cancellation & Refund Policy

1. Cancellation and Refund Eligibility

1. Customers may cancel service requests up to 24 hours before the scheduled appointment to be eligible for a full refund.
2. Cancellations made after a technician has been dispatched are not eligible for a refund.
3. If a service is delayed or a technician is unavailable, customers may request either a reschedule or a full refund.

2. Refund Process

1. Submit refund requests by email to urbandoorservices@gmail.com with complete booking details.
2. Approved refunds will be credited within 7 working days to the original payment method.
3. URBAN DOOR is not responsible for delays caused by banks or third-party payment processors.

3. Non-Refundable Services

1. Services that have already been provided or completed cannot be refunded.
2. Installations or services involving the replacement of parts/accessories are non-refundable.
3. Promotional or discounted services are not eligible for refunds.

4. Partial Refunds

1. If only part of a service is completed due to unforeseen issues, a partial refund may be issued at URBAN DOOR’s discretion.

5. Contact Us

For questions or concerns regarding cancellations or refunds, reach out to:

URBAN DOOR

📞 Phone: +91 91166 71966

📧 Email: urbandoorservices@gmail.com

🏠 Address: Bhiwadi to Kapriwas bypass road, opposite Casa Romana Society, Rajasthan, India

By booking services with URBAN DOOR, you confirm that you have read, understood, and agree to this Cancellation & Refund Policy.