Privacy Policy

URBAN DOOR (“we”, “our”, “us”) values and protects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website [https://urbandoor.co.in/] and related services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect details you provide when you book or communicate with us, such as:

1. Full name
2. Phone number
3. Email address
4. Service address
5. Any other information you voluntarily share during booking or customer support

b. Payment Information

1. Transaction details for services booked via our website, phone, or WhatsApp.
2. We do not store debit/credit card details; all payments are processed through secure third-party gateways.

c. Location Information

1. Approximate or precise location to assign nearby technicians and improve service efficiency.

d. Photos and Media

1. Photos or documents you upload for service requests or verification.

e. Technical & Device Information

1. IP address, browser type, device identifiers
2. Crash logs, diagnostics, and usage analytics

2. How We Use Your Information

We use the collected data to:

1. Process and fulfill your service bookings
2. Communicate about appointments, updates, and promotional offers
3. Improve our website’s performance and user experience
4. Handle customer support requests
5. Meet legal obligations and prevent fraud

3. Data Sharing and Disclosure

We do not sell or rent your personal information. Data may be shared:

1. With technicians or service partners to complete your booking
2. With analytics or service providers to improve operations
3. When required by law or for fraud/security investigations

4. Data Security

We apply reasonable technical and organizational measures such as:

1. Secure HTTPS transmission
2. Encrypted communication and restricted access
3. No system is completely secure, so we advise avoiding public Wi-Fi for payments.

5. Cookies and Tracking

Our website may use cookies or similar technologies to analyze usage and improve navigation. You can disable cookies in your browser settings, though some features may not function fully.

6. Third-Party Links

Links to external websites or payment gateways are provided for convenience. We are not responsible for their privacy practices or content.

7. Your Rights

You may:

1. Access and update your personal data
2. Request deletion of your account and related data
3. Opt out of promotional communications

To request data deletion, email us at urbandoorservices@gmail.com.

8. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect their personal data.

9. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will appear on this page with a revised “Last Updated” date. Continued use of our services means you accept the changes.

10. Contact Us

For questions, concerns, or data requests, please reach us at:

URBAN DOOR

📍 Address: Bhiwadi to Kapriwas bypass road, opposite Casa Romana Society, (HR)

📞 Phone: +91 91166 71966

📧 Email: urbandoorservices@gmail.com

🌐 Website: https://urbandoor.co.in/